🔒 Privacy

Jeli Bet Privacy Policy

Your personal data belongs to you. This page explains exactly what Jeli Bet collects, why we collect it, how we use it, and what rights you have over your own information.

Last updated: 1 January 2025

How Jeli Bet Protects Your Privacy

End-to-End Encryption

All data transmitted between your device and Jeli Bet is protected with TLS encryption. Your login credentials and payment details are never sent in plain text.

No Data Selling

Jeli Bet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays with us.

Minimal Data Collection

Jeli Bet only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. Nothing more.

Payment Credentials Not Stored

Jeli Bet does not store your bKash, Nagad, or Rocket PIN or account credentials on our servers. Payment processing is handled securely by the respective providers.

Your Rights Are Real

You can request access to your data, ask for corrections, or request deletion at any time. Jeli Bet will respond to all data requests within 30 days.

Marketing Is Optional

Jeli Bet will only send you promotional communications if you have opted in. You can unsubscribe from marketing messages at any time from your account settings.

1. Overview

Jeli Bet is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Jeli Bet collects, uses, stores, and protects your personal information when you register, deposit, play games, or interact with our support team.

This policy applies to all Jeli Bet services — including the website at jeli-bet.app, the Jeli Bet mobile app, and any communications we send you. By creating a Jeli Bet account or continuing to use our platform, you confirm that you have read and understood this Privacy Policy.

If you have any questions about how Jeli Bet handles your data, you can reach our privacy team at any time at [email protected]. We are always happy to clarify anything in plain language.

Plain English Summary: Jeli Bet collects only what it needs, uses it only for legitimate purposes, keeps it secure, and gives you full control over your own information. That is the short version — the sections below explain everything in detail.

2. What We Collect

Jeli Bet collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

  • Full name and date of birth (required for account registration and age verification)
  • Mobile phone number linked to your bKash, Nagad, or Rocket account
  • Email address (used for account notifications and support communications)
  • Identity documents submitted during KYC verification (such as NID or passport)
  • Any information you provide when contacting Jeli Bet support

Information collected automatically:

  • Device type, operating system, and browser version
  • IP address and approximate geographic location
  • Pages visited on Jeli Bet, time spent, and navigation patterns
  • Game activity including bets placed, games played, and session duration
  • Transaction history including deposits, withdrawals, and bonus usage
  • Cookie and session data (see Section 5 for full details)

Note: Jeli Bet does not collect your bKash, Nagad, or Rocket PIN or password. Payment authentication is handled entirely by the respective payment provider on their own secure platform.

3. How We Use Your Data

Jeli Bet uses your personal data only for the purposes listed below. We do not use your data for any purpose that is not described in this policy without first obtaining your explicit consent.

Purpose Data Used Legal Basis
Account registration and management Name, phone number, email, date of birth Contract performance
Age and identity verification (KYC) Name, date of birth, identity documents Legal obligation
Processing deposits and withdrawals Phone number, transaction records Contract performance
Fraud detection and prevention IP address, device data, transaction patterns Legitimate interest
Customer support Account data, support correspondence Contract performance
Responsible gaming monitoring Game activity, session data, deposit history Legal obligation / Legitimate interest
Marketing communications (opt-in only) Email, phone number Consent
Platform improvement and analytics Usage data, device data, cookies Legitimate interest

Jeli Bet will never use your data to make automated decisions that have a significant legal or financial impact on you without human review. If you have concerns about how your data is being used, contact us at [email protected].

4. Data Sharing

Jeli Bet does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

  • Payment processors (bKash, Nagad, Rocket): We share your phone number and transaction amount with your chosen payment provider to process deposits and withdrawals. These providers have their own privacy policies and security standards.
  • Identity verification providers: When KYC verification is required, your identity documents may be shared with a third-party verification service. These providers are contractually bound to handle your data securely and use it only for verification purposes.
  • Analytics providers: Jeli Bet uses anonymised and aggregated usage data to understand how players use the platform. No personally identifiable information is shared with analytics providers.
  • Legal and regulatory authorities: Jeli Bet may be required to disclose your data to law enforcement or regulatory bodies if required by applicable law. We will notify you of any such disclosure where legally permitted to do so.
  • Business transfers: In the event of a merger, acquisition, or sale of Jeli Bet, your data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

Important: Jeli Bet never shares your personal data with advertisers, data brokers, or any third party for commercial marketing purposes. Your data is not a product.

5. Cookies & Tracking

Jeli Bet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it.

Types of cookies Jeli Bet uses:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
  • Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
  • Analytics cookies: Help Jeli Bet understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. Data collected is anonymised.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jeli Bet platform. Jeli Bet does not use third-party advertising cookies or cross-site tracking cookies.

Mobile App: The Jeli Bet app uses equivalent local storage and session management technologies in place of browser cookies. The same principles apply — only what is necessary is stored on your device.

6. Data Retention

Jeli Bet retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law.

  • Active account data: Retained for the lifetime of your Jeli Bet account plus a minimum of 5 years after account closure, as required for financial record-keeping and anti-money laundering compliance.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction.
  • KYC documents: Retained for the duration of your account and for 5 years after closure.
  • Support correspondence: Retained for 2 years from the date of the last interaction.
  • Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.
  • Analytics data: Anonymised and aggregated — retained indefinitely in non-identifiable form.

When data is no longer required, Jeli Bet securely deletes or anonymises it. You can request early deletion of your data by contacting our support team, subject to any legal retention obligations that may apply.

7. Security Measures

Jeli Bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

  • All data in transit is encrypted using TLS 1.2 or higher
  • Sensitive data at rest is encrypted using AES-256 encryption
  • Access to personal data within Jeli Bet is restricted on a need-to-know basis
  • All staff with access to personal data receive regular privacy and security training
  • Jeli Bet systems are monitored 24/7 for suspicious activity and potential breaches
  • Regular security audits and penetration testing are conducted by independent specialists

In the event of a data breach that is likely to affect your rights or freedoms, Jeli Bet will notify you as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

Your role in security: You can help keep your Jeli Bet account secure by using a strong, unique password, enabling any available two-factor authentication, and never sharing your login credentials with anyone — including people claiming to be from Jeli Bet support.

8. Your Rights

As a Jeli Bet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Right of Access

You can request a copy of all personal data Jeli Bet holds about you. We will provide this in a clear, readable format free of charge.

Right to Rectification

If any of your personal data held by Jeli Bet is inaccurate or incomplete, you have the right to request that we correct it promptly.

Right to Erasure

You can request that Jeli Bet delete your personal data. This right is subject to any legal retention obligations that may require us to keep certain records.

Right to Restrict Processing

You can ask Jeli Bet to limit how we use your data while a dispute or investigation is ongoing, without requesting full deletion.

Right to Data Portability

You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

You can object to Jeli Bet processing your data for marketing purposes or on the basis of legitimate interest. We will stop processing unless we have compelling grounds to continue.

9. Children's Privacy

Jeli Bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on Jeli Bet or attempt to use our services.

If Jeli Bet discovers that a player is under 18, the account will be closed immediately, all funds will be returned to the payment source, and any winnings will be forfeited. If you believe a minor has registered on Jeli Bet, please contact us immediately at [email protected].

Parents and guardians: If you share a device with a minor, please ensure your Jeli Bet account is protected with a strong password and that the minor does not have access to your login credentials.

10. Policy Changes

Jeli Bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes — particularly those that affect how we use your data or your rights — Jeli Bet will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of Jeli Bet after any update constitutes acceptance of the revised policy.

If you do not agree with any changes to this Privacy Policy, you may request account closure by contacting our support team. We will process your request and ensure your data is handled in accordance with the version of the policy that was in effect when you registered.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Jeli Bet handles your personal data, please get in touch with our privacy team. We take all privacy enquiries seriously and aim to respond within 30 days.

For data access, correction, or deletion requests, please include your registered phone number and a brief description of your request in your email. This helps us locate your account and process your request as quickly as possible.

Response time: Jeli Bet aims to acknowledge all privacy-related requests within 48 hours and to fully resolve them within 30 days. Complex requests may take longer, in which case we will keep you updated on progress.

Your Data Is Safe at Jeli Bet

Now you know exactly how Jeli Bet protects your privacy. Register today, deposit via bKash or Nagad, and enjoy your favourite games knowing your personal information is in safe hands.

18+ only. Terms apply. Responsible Gaming